April 19, 2009

The 12 steps to evaluate and select Property Management System Software for your Hotel, Resort or Inn

The 12 steps to evaluate and select Property Management System Software for your Hotel, Resort or Inn

  1. Select the Project Manager. 
  2. Determine the budget and get sign off.
  3. Select the Evaluation Team.
  4. Define the property type and identify who the guests are.Approved hotel software contract
  5. Identify business needs and identify guest needs.
  6. Drill down and identify specific needs in relation to the property management system.
  7. Research property management system vendors that offer the majority of features that match the needs assessment.
  8. Create a potential vendor list.
  9. From the potential Vendor list, break it down to a short list of 5 or less PMS Vendors.
  10. Arrange and participate in system demonstrations by Vendors from the short list.  
  11. Make the decision.
  12. Ask for references and contact them.


Good luck with your evaluation process!

Jeff Sefton

Apr 19, 2009 6:34:13 PM | PMS Quick Tips

1 Comment

naples property management

information system implementation for property management is great leverage.

Posted by: naples property management | May 25, 2009 at 11:29 PM

The comments to this entry are closed.

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Evaluating PMS Systems for Hotels, Dawn VanLanen, General Manager of Tropical Shores Resorts shares her experience Question: Tell me about the process you went through prior to the purchase of a property management system for your business. (In relation to building your needs/requirements/evaluation list) Answer: "For us, we knew exactly what we wanted. Our minimum requirements included a two way interface that was compatible with our existing GDS provider, it needed to be Internet based, and provide the exact reports we needed at the property level. The system needed to be within the budget guidelines and be offered on demo with no strings attached! From that point, we wanted to find out about the PMS team we would be working with regards to their knowledge of the software and how accessible they were to offer assistance. Our last requirement was service. We put a call in early one Sunday AM to see what the response time would be (in case of extreme emergency!) In our case, we received a call back within minutes. At that point, we knew a new relationship was formed. And last but not least, Training!! We wanted to make sure we received the training we needed and that ongoing training would always be available."
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Is the Property Management Software that you are about to purchase for your Hotel, Resort or Inn, PCI DSS compliant and what does that mean? It is the Hotelier's responsibility to protect their customer’s personal information including credit card numbers. Since Hotels accept payments from guests and deposits for reservations, and process and store this information in their Property Management System and On-line Booking Engine, it is necessary that the Hotel management understands the importance of payment card industry compliance or "PCI" compliance and what it means.

Jeff Sefton

Prior to getting involved in the real estate sector, Jeff acted as Director of Client Services for a hospitality software development and service company, getting his start in the Lodging Software Industry in 1989 as an Installer and Trainer. Involved in well over 100 property management system installations, Jeff is also well versed in Online Booking Engines, Global Distribution Systems and Owner Accounting Software.

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