You can expect that the travel agent section of the Property Management System (PMS) will track the Travel Agents that make bookings for your lodging business and the commission percentage that they will earn for booking a reservation at your Hotel.
The contact information you can expect to enter into the Property Management System for each Travel Agent would be the travel agency name, address, phone number, fax number, email address and the contact name of the agent(s) as well as the International Air Transport Association (IATA) eight digit number which is the main identifier for the travel agency. Although the International Air Transport Association distributes and maintains the IATA database numbers these IATA numbers are presented by travel agencies verbally when booking hotel reservations for their clients or more often the IATA number accompanies electronic reservations made via Global Distribution Systems (GDS).
The property management system provides the ability to reconcile Travel Agent bookings in order to pay out commissions to the agencies that make bookings. The Property Management System will typically offer the functionality to produce cheques, offer an export to another accounting system to produce the cheques, or offer an export to a service company that manages payment to the Travel Agencies for you.
Jeff Sefton
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