The Property Management System is the Core Business System in a Hotel

The Property Management System is the Core Business System in a Hotel, performing the functions of single reservations, group reservations, guest check-in and check-out, guest invoices, group billing, guest requests, rate management and management reporting to help the hotelier make better business decisions.

Hotel departments including front office, reservations, housekeeping, sales, accounting and maintenance rely on the property management system to look after the hotel guests and to perform their job on a daily basis.

External systems such as Point of Sale in the Restaurant, Phone Systems, Movie Systems, On-line Booking and Global Distribution Systems tie into the "core business system", the Property Management System.

Would it surprise you to know that some Hoteliers have:

- Purchased a property management system for their business without ever having seen a demonstration of the product.

- Purchased a property management system for their business without ever having evaluated the features of the system.

- Purchased a property management system and later admitted they didn't have a full understanding of what they were purchasing.

- Spent millions to build their hotel, with the property management system being an after-thought.

- Made a purchasing decision based primarily on price.

- Waited until their current system was on its last legs before even thinking about looking at alternatives.

- Never asked about service, support or training until after the purchase.

- Purchased a property management system without checking references.

Sure makes you think, doesn't it?

Jeff Sefton